Hi,
All of us collect requirements from our customers and design web / windows applications by following the design standards evolved during the project evaluation.
Nobody is giving importance, of usability of the application by all stake holders. IF YOU'RE INTERESTED VISIT THE BELOW LINKS
http://www.usability.gov/process.htmlhttp://web.mit.edu/is/usability/usability-guidelines.htmlSpend good enough time to understand the basics and processes involved. DEVELOP HIGHLY USABLE APPLICATIONS
Pal